Provided "Crisis Intervention" for problems with documentation projects and software tools when deadlines loomed.

Coached staff writers on use of Doc-To-Help.

Provided overflow documentation and compiling services.

Planned documentation projects and schedules for engineers.

Performed proofreading and editing services for technical reports and guides.

Wrote procedures manuals that were used to determine necessary departmental changes.

Developed and wrote software user guides and help files in formats to meet different customers' requirements.